Posted by: Geo
START AS SOON AS SEPT. 19!
Do you love art? Get creative with us and join this Pioneer Account! We are the leading canvas print online stores in the United States. With a wide variety of unique wall arts and more, we decorate our customer’s lives and homes for the better. Through our high-quality and creative artworks, we aim to personalize everyone’s spaces, whether at work or at home. We believe that customers are at the core of everything they do. We are committed to providing them with extraordinary customer service day in and day out.
This role is for an Office based, full-time position in Ortigas.
We’re searching for customer service experts who are passionate about helping others. Someone who will proactively offer solutions and ideas that will delight our customers. They are looking for top-notch individuals who will be responsible for managing customer interactions, proposing creative solutions, and establishing a rapport with our growing number of customers.
INTERESTED? HERE'S WHAT YOU NEED TO DO:
Manage the store’s customer support through effective and timely use of different support channels, through calls and email support. I.e. You will be taking only calls in a day or be on email support the next day. Never both channels on the same day.
Provide world-class service to our customers. Resolve their inquiries and issues with a feasible solution and satisfaction-guaranteed mindset. Inquiries include but are not limited to:
- Pre-sales product and policy questions (product selection, basic questions, and be able to suggest various product options that are available, cross-selling/upselling)
Damage and Quality Complaints
Order Cancellation - Shipping Status
All Other Shipping Queries (International Shipping, Customs Duties, Delivery Exception, etc.)
Custom Order Inquiries
Respond to inquiries via social media channels and other review sites regarding products or existing orders
Perform daily order management and proactive reach-outs
Contribute to ongoing systems improvement to streamline processes and efficiency
Record customer issues via our backend system
Ensures prompt and proper resolution of customer queries by providing additional information or
Escalating/engaging others in the organization to provide a solution according to defined procedures
Perform other duties as assigned by management
YOU ARE EXPECTED TO HAVE:
The ability to organize their work independently
Neutral English accent to a native speaker is an advantage
Proficiency and comprehension in the English language (oral and written) is required
With customer satisfaction skill and knowledge of CSAT
Keen attention to detail
Customer Service via Phone, Email, and Live Chat (Experience in all 3 is a plus)
Sales experience is a plus
With a minimum of 6 months to a year in experience in Customer Service
Typing skills of at least 35 WPM
Someone who is computer-literate. Proficient in the use of Windows OS and tools like Freshdesk, VoIP systems, Google Drive, and Skype
Strong analytical, critical thinking, and problem-solving skills.
Someone with a focus on issue resolution and customer satisfaction
The eagerness to learn, self-starting. Adaptability to change and a positive attitude
A person who’s resourceful, able to multitask will be a great addition to the team
SCHEDULE AND BENEFITS:
• 9 hours of work a day including 1-hour lunch break
• 5-day workweek
• Rest days can either or be: Monday & Tuesday | Saturday & Sunday | Thursday & Friday
• HMO on your 1 month
• You are entitled to 12 days paid Vacation Leave & 12 Days Paid Sick Leave
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