Posted by: Lakshmi

Customer Service Representative

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Job Description 169 Views

Responsibility:
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed


Hiring For

Key Skills
CSR,Customer Service Representative,Customer service Executive (Voice/chat) ,Email Support or Email Process
Role
Customer Service Exec -(Technical)
Type of Account
Voice
Sub-Account
Financial
Shift Type
Shifting Schedule
Location
Manila
Sub-Locations/Sites
Taguig

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Company Profile

TATA consultancy Services

Tata Consultancy Services, (Philippines) Inc. 8th floor Panorama Tower 34th Street Corner Lane A Bonifacio Global City, Taguig.

8124280756

lakshmip.g@tcs.com

www.tcs.com.

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