Posted by: Fionna

CSR

20K-30K

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Job Description 583 Views

-Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
-Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
-Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
-Building lasting relationships with clients and other call center team members based on trust and reliability.
-Utilizing software, databases, scripts, and tools appropriately.
-Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
-Making sales or recommendations for products or services that may better suit client needs.
-Taking part in training and other learning opportunities to expand knowledge of company and position.
-Adhering to all company policies and procedures.


Hiring For

Key Skills
Attention to Detail Organization Flexibility Friendly Calm Under Pressur Effective Communication Skills
Role
Customer Service Exec -(NonTechnical)
Type of Account
Voice
Sub-Account
Travel
Shift Type
Shifting Schedule
Location
Manila
Sub-Locations/Sites
Alabang,Eastwood

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Company Profile

Gratitude Jobs

Shaw, Mandaluyong City

9300430927

fionnadelacruzz@gmail.com

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