Posted by: Isaiah

CSR

20K-30K

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Job Description 190 Views

 JOB DESCRIPTION
Customer Service Representatives
• Customer Service Representatives are the dynamic and highly-driven CSRs of TCS. These bright and
energetic professionals work the phones with enthusiasm and accuracy and go beyond satisfying customer
queries and concerns.
Responsibility:
• Attracts potential customers by answering product and service questions; suggesting information about
other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the
problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment;
following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and
analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.
For Customer Service Representatives
• Completed a Bachelor’s Degree with at least 1 year of work experience in BPO Industry
• Undergraduates (2 years in College = 4 Semesters) with 2.5 years of work experience in BPO Industry
• Good communication skills


Hiring For

Key Skills
Deep Knowledge of a Company's Products or Services. Positive Attitude Patience
Role
Customer Service Exec -(NonTechnical)
Type of Account
Voice
Sub-Account
Healthcare
Shift Type
Shifting Schedule
Location
Manila
Sub-Locations/Sites
Taguig

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Company Profile

Gratitude Jobs

Blk 156 Masbate St. Zone 5 Taguig City

9205666554

saiamoguis@gmail.com

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