Posted by: karl

Customer Service Representative

10K-30K

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Job Description 93 Views

1.Maintaining a positive, empathetic and professional attitude toward customers at all times.
2.Responding promptly to customer inquiries.
3.Communicating with customers through various channels.
4.Acknowledging and resolving customer complaints.
5.Knowing our products inside and out so that you can answer questions.
6.Processing orders, forms, applications, and requests.
7.Keeping records of customer interactions, transactions, comments and complaints.
8.Communicating and coordinating with colleagues as necessary.
9.Providing feedback on the efficiency of the customer service process.
10.Managing a team of junior customer service representatives.
11.Ensure customer satisfaction and provide professional customer support.


Hiring For

Key Skills
1.High school diploma, general education degree or equivalent. 2.Ability to stay calm when customers are stressed or upset. 3.Comfortable using comp
Role
Customer Service Exec -(NonTechnical)
Type of Account
Voice
Sub-Account
Technical
Shift Type
Shifting Schedule
Location
Manila
Sub-Locations/Sites
NA

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Company Profile

Gratitude Philippines

Unit 504-B, 530 Shaw Boulevard, Summit One Tower Building, Mandaluyong City, Philippines

9361627251

jameskarl07@yahoo.com

http://www.gratitudephilipp...

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