Posted by: Ryan

CUSTOMER SERVICE REPRESENTATIVE

20K-30K

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Job Description 1256 Views

• At least 18 years of age
• Graduate of a 4-year course
• Call center experience of 6-months to 12-months supporting credit card collections will be an ADVANTAGE but not required
• Must possess excellent PC and key-boarding skills
• Willing to work with different shifts including night, weekend schedules and overtime
• Ability to work in a fast-paced and high volume service center, self-managing call efficiencies
• Detail-oriented
• Excellent English oral and written communications skills
• Ability to promptly resolve client inquires and escalate as needed
• Ability to attentively service customer needs and concerns while being empathetic and maximizing opportunity to build rapport with the customer
• Can demonstrate strong active listening skills & probing; able to display solution-focused approach & “can-do-attitude”
• Willingness to address the expressed and unexpressed needs of the client helping to build customer loyalty
• Ability to utilize tools and resources appropriately to efficiently resolve customer inquiries
• Strong problem solving and decision-making skills


Hiring For

Key Skills
Good communication skills Good typing skills
Role
Customer Service Exec -(NonTechnical)
Type of Account
Voice
Sub-Account
Financial
Shift Type
Shifting Schedule
Location
Manila
Sub-Locations/Sites
Alabang,Eastwood,Makati,MOA,Pasay,Pasig,Taguig

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Ryantiger778899@gmail.com

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