Posted by: Donnaleen

Voice Quality Manager

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Job Description 659 Views

Urgent Hiring! Be one of the pioneers in the Philippines of one of the top health insurance companies in the United States!

Responsible for overall quality of the team/account.

Responsibilities:
Supervise a team of quality analysts
Conducts researches, studies and data analysis to conceptualize proposals for improving quality of performance
Ensures that QAs follow approved guidelines, procedures and processes.
Leads and reviewing performance trending analysis and provides recommendation to mitigate risk points
Provides objective feedback through coaching; by reviewing and translating QA Score

Qualifications:
Bachelor’s degree holder
At least 3 years QA role in the BPO/call center industry
Extensive knowledge and experience in quality processes, and procedures and analysis
Skilled in using statistical tools and analysis


Hiring For

Key Skills
Responsible for overall quality of the team/account.
Role
QA/QC Mgr
Type of Account
Voice
Sub-Account
Healthcare
Shift Type
Shifting Schedule
Location
Manila
Sub-Locations/Sites
Taguig

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Company Profile

Asia Select, Inc.

9/F Algo Center, 162 L. P. Leviste St., Salcedo Village, Bel-Air, Makati

9777612157

alimdonnaleen16o6@gmail.com

http://asiaselect.ph/

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