Posted by: Donnaleen

Healthcare Team Lead

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Job Description 17 Views

Be one of the pioneers in a start-up healthcare insurance company in the Philippines, but one of the top in the United States!

Description:
Motivates and encourages Representatives while providing technical guidance
Provides quality control services such as call monitoring and conducts audits for subsequent performance
Understands specific workflow, processes, departmental priorities and guidelines.
Monitors daily phone activities to exceed standards and improve customer service levels.
Handles complex situations and ensures Reps are directed to the appropriate resources to resolve issues.
Assists management by identifying areas of improvement and recommends solutions. Keeps manager informed of changes or problems.
Obtains, analyzes and presents statistical information as it relates to units of work, productivity, FTEs at work and time off.

Qualifications:
At least high school graduate/college level
5 years related experience to include complex customer service or call center experience; medical terminology training; knowledge of health plans, including familiarity with prior authorization and precertification process
Ability to resolve diverse and complex inquiries through advanced analytical and problem solving skills
Excellent written and oral communication skills
Willing to work night-shift
Must be amenable to work in BGC


Hiring For

Key Skills
Motivates and encourages Representatives while providing technical guidance Provides quality control services such as call monitoring and conducts au
Role
Team Leader -(NonTechnical)
Type of Account
Voice
Sub-Account
Healthcare
Shift Type
Shifting Schedule
Location
Manila
Sub-Locations/Sites
Taguig

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Company Profile

Asia Select, Inc.

9/F Algo Center, 162 L. P. Leviste St., Salcedo Village, Bel-Air, Makati

9777612157

malim@asiaselect.com.ph

http://asiaselect.ph/

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