Posted by: Donnaleen
Be one of the pioneers in a start-up healthcare insurance company in the Philippines, but one of the top in the United States!
Motivates and encourages Representatives while providing technical guidance
Provides quality control services such as call monitoring and conducts audits for subsequent performance
Understands specific workflow, processes, departmental priorities and guidelines.
Monitors daily phone activities to exceed standards and improve customer service levels.
Handles complex situations and ensures Reps are directed to the appropriate resources to resolve issues.
Assists management by identifying areas of improvement and recommends solutions. Keeps manager informed of changes or problems.
Obtains, analyzes and presents statistical information as it relates to units of work, productivity, FTEs at work and time off.
At least high school graduate/college level
5 years related experience to include complex customer service or call center experience; medical terminology training; knowledge of health plans, including familiarity with prior authorization and precertification process
Ability to resolve diverse and complex inquiries through advanced analytical and problem solving skills
Excellent written and oral communication skills
Willing to work night-shift
Must be amenable to work in BGC
Asia Select, Inc.
9/F Algo Center, 162 L. P. Leviste St., Salcedo Village, Bel-Air, Makati
Posted by: AFEEZ
Multinational Company 271 Views
Job Description: • Monitoring of Statutory reporting • Payroll validation and reconciliation and reporting • Payroll accounting, journal entries and accruals • Various reportorial require....
Skills: Must have a strong background in end to end PH payroll management • Good communications skills • Advanced knowledge in Excel Reporting • Stro
Posted by: AFEEZ
Multinational Company 570 Views
LOCATION: PASAY CITY SALARY: 70-80K POSITION SUMMARY: A Senior Technical Writer is responsible for analyzing, mapping, documenting, and maintaining high-quality procedures housed in our onl....
Skills: • Masters in Communication, college degree in journalism, English or communications, or equivalent related business experience required • Minimum
Posted by: poorva
gratitude jobs 924 Views
hiring for team leader post in manila.....
Skills: good communication skills
Posted by: Hasan
Gratitude 1032 Views
Job Title: Accounts Transaction Processing Level 2 Location: Manila Qualification: 1) Bachelor's degree in business administration, accounting, finance, or related field preferred 2) Minimum ....
Skills: Planning, Finance
Posted by: chirayu
gratitude india 2382 Views
hello everyone we are looking for team leader for collection in one of the top company with an attractive salary package if you are the one then dont waste your time and contact me before you miss the....
Skills: strong B2B collection background from BPO. good communication skills