Posted by: Hasan

Workforce Senior Manager

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Job Description 27 Views

Workforce Services Senior Manager
Workforce Services Senior Manager

Responsibilities:
• Responsible for managing the WFM and AP/QA functional teams
• Overall management of the WFM and AP/QA cost structure and budget
• To support the Command Center leads for sales and RFP responses & responsible for supporting the sales process by assisting with development of sales material, quotes, demos and tours
• Responsible for looking for opportunities to expand the WFM and AP/QA service offering into additional contracts
• Responsible for delivery on all contracts
• Focus on driving down cost to serve and looking for opportunities to expand the shared services model
• Drive industrialization of BST across all contracts
• Increase automation, standardization and off-shoring strategy for WFM and AP/QA
• Provide direction to WFM and AP/QA teams on cost to serve initiatives
• Responsible for driving operational maturity across all WFM and AP/QA teams
• Responsible for any cross-geography status or functional reporting for WFM and AP/QA
• Drives innovation between all WFM and AP/QA teams
• Accountable for keeping the Standard Delivery Solution updated

Qualifications:
• Bachelor’s Degree in any field, preferably in Mathematics, Statistics, Computer Science, Information Technology or other related course
• 12 years experience in managing workforce operations with client and/or senior management interaction
• Expertise in capacity planning, forecasting, real-time management, reporting and scheduling are required
• Proficient in MS Office Applications and workforce management-related tools
• Good organizational, project management and presentation skills
• Excellent analytic and mathematical skills with ability to work with large amounts of data to identify trends and patterns


Hiring For

Key Skills
People mgnt,Workforce Mangement
Role
Asst. Mgr/Mgr -(NonTechnical)
Type of Account
Voice
Sub-Account
Local
Shift Type
Day Shift
Location
Manila
Sub-Locations/Sites
Eastwood

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Company Profile

Gratitude Inc

508 ,Palm Spring Complex, Above Croma, Malad West, Mumbai 400064

8800865136

hasan@gratitudeindia.com

NA

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