Posted by: Seyi

Data Entry Transaction Processing Senior Analyst

11K-40K

Apply Now Quick Apply

X

Register & Apply

Register yourself now! Get regular job updates and get connected with the recruiters.

It's totally FREE!

X

Quick Apply


Job Description 442 Views

Data Entry
Transaction Processing Senior Analyst
Location: BGC. Taguig;
Shift: 12MN – 9AM; 7AM – 4PM

Overall Purpose (Transaction Processing Senior Analyst)
The Team Lead will be responsible for the daily management of a team of content moderating analysts. They will be responsible for ensuring that SLAs are met and that the quality rate of their analysts does not drop below contractual agreed percentages.

Responsibilities:
• Management of a team of Team Leads.
• Making sure SLAs are met on a daily basis.
• Enforcing The Organisation core values within the team and project.
• Identify holes in customer policies and drafts proposals accordingly.
• Calibrate with Quality Assurance analyst on quality scoring and research ways to fix quality issues.
• The Team Lead will be in charge of conducting daily huddles, week wrap up meetings and monthly 121s with the analysts and the management team.
• The Team Lead will be responsible for the professional growth of their direct reports, and will be responsible for the measurement of their team’s success.
• Develops and maintains knowledge of customer and customer specific business environment
• Identify ways to automate and maximize the client process including submission of We@The Organisation ideas.
• Develops and maintains an understanding of customer Service Level Agreements and department’s key performance requirements
• Develops and maintains product knowledge, industry knowledge, and business and professional skills by participating in on-the-job training and classroom training
• Shares information required for the team to be successful
• Demonstrates understanding of the customer’s business needs and maintains high customer satisfaction ratings

Skill Requirements
Problem Solving & Escalation Management Advanced
Call/Conversation Management Advanced
Customer Interaction Advanced
Research Ability Trained
Attention To Detail Advanced
Writing Composition Advanced
Multi-tasking Proficient
Typing Skills Trained (40 WPM)

Profile Requirements
• Bachelor’s Degree any field
• Proficient in MS Office Suite, Google Docs, and the internet
• Ability to summarize articles into succinct phrases for ease of understanding.
• Ability to read and interpret text requests accurately
• Proactive with a strong work ethic and eagerness to ‘go the extra mile’.
• Resourcefulness and creative thinking
• Adaptable to learn new processes, concepts, and skills.
• Demonstrates the ability to work as part of a team adding positive attitude and business focus.
• Ability to work in a fast-paced deadline driven environment.
• Ability to manage a team of multi-cultural analysts in a fast paced environment.
• Ability to clearly and effectively communicate.
• Possession of excellent organizational skills.

Overall Purpose: (Service Delivery Ops Senior Analyst)
Provide functional and/or technical support for resolution of customer problems, incidents, issues, requests and queries, Liase with other teams to resolve requests/issues in timely manner. Ensure proper documentations, notifications, escalation, tracking and follow up of all incidents.

Responsibilities:
• Collaborate with leadership to understand develop conclusions about sales trends, and recommend action plans to improve sales performance, sales efficiency and alignment of sales activities with business strategy
• Contribute to direction and/or supervise entity programs and initiatives targeted at improving sales performance and sales capability
• Maintain sales processes, tools, techniques and training for entity sales activities that may be global in nature
• Recommend direction of delivery responsibility for sales effectiveness processes and identify and help implement annual sales effectiveness priorities and programs
• Participate in change management aspects to support the ongoing growth and evolution of the sales program, helping integrate The Organisation’s changes into the program’s objectives

Skills and qualifications:
Customer Insight - P2
Deal Shaping - P2
Negotiation Management - P2
Sales Enablement - P2
Sales Planning and Forecasting - P2
Sales Pursuit Management - P1
Sales Reporting and Analytics - P1
Value Analysis and Prioritization - P1

Overall Purpose: (Transaction Processing Senior Analyst)
Customer Service Delivery professionals includes the management of customer interactions to increase customer satisfaction and improve service quality.
Service Enablement professionals support activities associated with enabling the customer and providing service support.

Responsibilities:
• Drive optimal commercial in stock and inventory week of supply
• Drive collaborative forecasting and inventory management (CPFR) with the Retail Partner thru all life stages of the products
• Develop and create regular communication, and reporting to consolidate the interface between the Client and commercial accounts
• Build mutually beneficial partnerships and networks with Vendor Partners, Commercial, Sales, Marketing and functional teams
• Lead order to cash fulfillment execution across teams and execution of product launch and delivery of products to market
• Manage IPQ Initial Purchase Quantity from resellers, ship plan, and Street Date/Ship Date for new products
• Drive inventory management through virtual team to improve in stock, reduce excess and obsolete.
• Manage products transition to maximize sell through of end of life inventory and minimize return.
• Execute marketing initiatives pricing, promotions and assortment resets.
• Collaborate, impact, influence and execute Sales Marketing assortment plans and programs.
• Drive joint commercial Client strategy and scorecard accountability (collaboration, alignment and execution)
• Produce monthly and weekly Executive reports and analysis on Commercial Partner performance.



Hiring For

Key Skills
Professional Skill Requirements • Excellent communication (written and oral) and interpersonal skills • Ability to collaborate with geographical
Role
Customer Service Exec -(Technical)
Type of Account
Semi-Voice
Sub-Account
Local
Shift Type
Shifting Schedule
Location
Manila
Sub-Locations/Sites
Quezon City

Be the first to apply for this job now. Increase your chances to get noticed by the Recruiter

Company Profile

Gratitude Philippines recruitment services

Unit 504-B, 530 Shaw Boulevard, Summit One Tower Building, Mandaluyong City, Philippines

9536292929

asjphilippinesjobs@gmail.com

http://www.gratitudephilipp...

Send a query related to this job

RELATED JOBS

Posted by: Lakshmi

Customer Service Representative

181 Views

Responsibility: Attracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account inform....

Confidential

Skills: CSR,Customer Service Representative,Customer service Executive (Voice/chat) ,Email Support or Email Process

Posted by: Cel

Web Designer - Night shift

437 Views

JOB DESCRIPTION Write well designed, testable, efficient code by using best software development practices Create site layout/user interface by using standard HTML/CSS practices Integrate data from....

20K-20K

Skills: With hands on experience with Web Applications and programming languages such as HTML, CSS, PHP, JavaScript, JQuery and A solid understanding of how w

Posted by: Anna

Financial Support Representative

319 Views

Open Access BPO has been providing business process and call center outsourcing solutions to a host of international clients since 2006. OAM is experienced in designing, implementing and managing crit....

30K-40K

Skills: Helpful and preferred: A degree: MIS, computer science, other technical, economics, or finance. Proficiency in SQL and basic Networking Systems

Posted by: Serge

Customer Service Representative

340 Views

Mega Hiring for TSR position with SIGNING BONUS 100 HC needed for the account One day Hiring Process Easy Selection Must Have atleast 1 year CC exp in Handling TSR Day 1 HMO & Day 1 life insuranc....

Confidential

Skills: Must have handled TSR account before Good to Excellent English communication

Posted by: IQOR

Technical Support Representative

391 Views

Technical Support Representative Tasks. Help customers identify and resolve problems with products by phone, through e-mail, or in person. Escalate complex problems to appropriate staff member or depa....

20K-30K

Skills: Good Communication Skill and Technical Skills