Posted by: Kryztle
-Responds to customer inquiries regarding service, billing, equipment, features, activations, and/or changes to account information taken via telephone, mailings, fax, or e-mail.
-Utilizes computer/on-line guidelines in responding to customer inquiries.
-Informs customers about services available and assesses customer needs.
-Gathers information, researches/resolves inquiries and logs customer calls.
-Strives to resolve customer issues on the first call without having to transfer callers.
-Follows escalation procedures as needed.
Posted by: Michael
Alvarium MNL 865 Views
Job functions: Open and maintain customer accounts by recording account information Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem....
Skills: Job functions: Open and maintain customer accounts by recording account information Resolve product or service problems by clarifying the customer
Posted by: Rose
Tata Consultancy Services 827 Views
DAYSHIFT, MIDSHIFT & NIGHTSHIFT Will be handling voice account -International account, banking and finance ....
Skills: communication skills
Posted by: Dianne
Concentrix 1718 Views
We are looking for the next generation of specialists who: - Enjoys customer interaction - Have good comprehension skills - Are knowledgeable in basic computer operations - Are passionate,....
Skills: Qualifications: • High school graduates without experience are welcome to apply • Good English communication skills • Willing to work in shif
Posted by: Nazarea
Gratitude Philippines 864 Views
We are looking for a Talent Sourcer to join our HR team and manage the first stage of your recruiting process. Talent Sourcer responsibilities include using various channels to look for potential c....
Skills: Proven work experience as a Talent Sourcer or similar role Hands-on experience with sourcing techniques (e.g. recruiting on social platforms) Solid
Posted by: Joseph
Alorica 889 Views
Responsibilities: Repeats verbatim said by a caller to the software for it to convert into text. The text is for hearing impaired person’s reference. Requirements: Excellent pronunciation and l....
Skills: Excellent in Pronunciation and Listening skills.