Posted by: Akhil

Operations Director in a Top BPO

40K-40K

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Job Description 371 Views

Location: Manila/ Cebu

Desired Experience:?

1. Overall:
a. 15 or more years of experience in BPO in Philippines
b. Preferably 10+ in Retail Banking (Credit Card and / Prepaid card) processes in captive and 3rd party organizations
c. 10+ years’ experience in credit and / prepaid card programs in US Geography preferred (UK as an option)
d. Call, Chat, Email and Back Office experience
e. Ability to manage 5+ client relationships
f. Ability to manage 750 to 1000 headcount
g. Recognized as a domain expert in credit and prepaid
h. No Non Compliance / Ethics background concerns
i. Client feedback’s positive for relationship and account management
j. PHP citizen / local up bringing preferred

2. PnL responsibility for both Revenue and EBITDA

3. Client facing:
a. Proven Cost to Serve reduction
b. Proven CSAT, NPS, FCR and CHT transformation
c. Team performance transformation through Decile Mgmt, Performance programs and other proven initiatives

4. Domain expertise
a. Partnership with Research organizations and Industry Association


To apply send your resume at Akhil@gratitudeindia.com


Hiring For

Key Skills
Operations Director with team management skills of handling atleast 700+ FTE's
Role
Operations Director
Type of Account
Voice
Sub-Account
Financial
Shift Type
Night Shift
Location
Manila
Sub-Locations/Sites
Makati

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Company Profile

Gratitude Philippines

504- B Summit one Towers, Shaw Boulevard, Manadaluyong

9993073053

akhil@gratitudeindia.com

http://www.gratitudephilipp...

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