Posted by: JOYMAE
Determines requirements by working with customers,
Answers inquiries by clarifying desired information; researching, locating, and providing information.
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
Maintains call center database by entering information.
Keeps equipment operational by following established procedures; reporting malfunctions.
Updates job knowledge by participating in educational opportunities.
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Posted by: lisa
Accenture 43 Views
Min 8 years (Assistant Manager/Manager) Philippines - National Capital Reg JOB DESCRIPTION As a Quality Manager, you will be responsible in providing direction for the shared services team....
Skills: At least 5 to 8 years experience in Quality Assurance Excellent interpersonal, oral and written communication skills Skilled in Quality Management,
Posted by: Maria
Gratitude Philippines 290 Views
IT Project Management Manager – must have at least 2 years work exp in IT Project Management for a BPO company with PMP background is required. Basic Qualifications: · COLLEGE GRADUATE o....
Skills: IT Project Management Manager