Posted by: JOYMAE

CALL CENTER REPRESENTATIVE

20K-20K

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Job Description 257 Views

Determines requirements by working with customers,
Answers inquiries by clarifying desired information; researching, locating, and providing information.
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
Maintains call center database by entering information.
Keeps equipment operational by following established procedures; reporting malfunctions.
Updates job knowledge by participating in educational opportunities.
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.


Hiring For

Key Skills
average english communication
Role
Asst. Mgr/Mgr (Technical)
Type of Account
Voice
Sub-Account
Travel
Shift Type
Rotational Shift
Location
Manila
Sub-Locations/Sites
Alabang,Eastwood

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Company Profile

GRATITUDE PHILIPPINES

Unit 504-B, 530 Shaw Boulevard, Summit One Tower Building, Mandaluyong City, Philippines

9759943321

LLAMESJOYMAE@gmail.com

NA

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