Posted by: Ira
• To provide 1st & 2nd line technical support; answering support queries via phone, email, Chat and Web
• To maintain a high degree of customer service for all support queries and adhere to all service management principles.
• To take ownership of user problems and be proactive when dealing with user issues.
• Identifying the issue and categorizing / prioritizing the incident
• Referring KB for workaround / resolution and attempting resolution
• Strong interpersonal skills are a prerequisite.
• Ability to work effectively in a dispersed team and individually.
• Routing / Chasing of tickets with other resolver groups
• Recording trend of calls and identifying outages proactively
• Callbacks for customer not reachable cases & customer request
• Identifying the trend of calls / tickets and highlighting it to SDM as applicable for outage confirmation
• Creating child tickets and tagging them with problem ticket
• Callback the user and confirm resolution (where ever applicable)
• Conduct Audits and Mentor L1 Team Members
• Recording/Updating the outage / bulletin message in Remedy / ACD based on the status update received by the resolver groups
• Being compliant to all process and procedures
Posted by: Lakshmi
TATA consultancy Services 200 Views
Responsibility: Attracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account inform....
Skills: CSR,Customer Service Representative,Customer service Executive (Voice/chat) ,Email Support or Email Process
Posted by: Cel
OptimizeX Inc. 457 Views
JOB DESCRIPTION Write well designed, testable, efficient code by using best software development practices Create site layout/user interface by using standard HTML/CSS practices Integrate data from....
Posted by: Anna
Open Access BPO 336 Views
Open Access BPO has been providing business process and call center outsourcing solutions to a host of international clients since 2006. OAM is experienced in designing, implementing and managing crit....
Skills: Helpful and preferred: A degree: MIS, computer science, other technical, economics, or finance. Proficiency in SQL and basic Networking Systems
Posted by: Serge
Gratitude Jobs 358 Views
Mega Hiring for TSR position with SIGNING BONUS 100 HC needed for the account One day Hiring Process Easy Selection Must Have atleast 1 year CC exp in Handling TSR Day 1 HMO & Day 1 life insuranc....
Skills: Must have handled TSR account before Good to Excellent English communication
Posted by: IQOR
IQOR PHILIPPINES(Fairview) 402 Views
Technical Support Representative Tasks. Help customers identify and resolve problems with products by phone, through e-mail, or in person. Escalate complex problems to appropriate staff member or depa....
Skills: Good Communication Skill and Technical Skills