Posted by: Ira

Bilingual Korean/English Service Helpdesk – Associate (L1)

18K-20K

Apply Now Quick Apply

X

Register & Apply

Register yourself now! Get regular job updates and get connected with the recruiters.

It's totally FREE!

X

Quick Apply


Job Description 644 Views

PRINCIPAL RESPONSIBILITIES:
• To provide 1st & 2nd line technical support; answering support queries via phone, email, Chat and Web
• To maintain a high degree of customer service for all support queries and adhere to all service management principles.
• To take ownership of user problems and be proactive when dealing with user issues.
• Identifying the issue and categorizing / prioritizing the incident
• Referring KB for workaround / resolution and attempting resolution
• Strong interpersonal skills are a prerequisite.
• Ability to work effectively in a dispersed team and individually.
• Routing / Chasing of tickets with other resolver groups
• Recording trend of calls and identifying outages proactively
• Callbacks for customer not reachable cases & customer request
• Identifying the trend of calls / tickets and highlighting it to SDM as applicable for outage confirmation
• Creating child tickets and tagging them with problem ticket
• Callback the user and confirm resolution (where ever applicable)
• Conduct Audits and Mentor L1 Team Members
• Recording/Updating the outage / bulletin message in Remedy / ACD based on the status update received by the resolver groups
• Being compliant to all process and procedures


Hiring For

Key Skills
Customer oriented; Analytical Skills
Role
Customer Service Exec -(Technical)
Type of Account
Semi-Voice
Sub-Account
Confidential
Shift Type
US-Type Shift
Location
Manila
Sub-Locations/Sites
NA

Be the first to apply for this job now. Increase your chances to get noticed by the Recruiter

Company Profile

Quess Corp Philippines

6th Floor Salustiana D. Ty Tower Condominium Paseo De Roxas Legaspi Village,Makati City

9974230120

ira.a@quesscorp.ph

NA

Send a query related to this job

RELATED JOBS

Posted by: Marie

CALL CENTER REPRESENTATIVE

33 Views

MASSIVE HIRING! CSR/TSR/Healthcare/Finance/Travel Must be: High School Grad/SHS Grad/Undergrad/College Grad WITH OR NO CC EXPERIENCE Basic English is ACCEPTABLE! EASY and ONE DAY PROCES....

16K-20K

Skills: Good to excellent in communication skills

Posted by: Dex

Outbound Sales Representative Agent

31 Views

CallBoundAlliance is giving an opportunity to job seekers! Easy Hiring Process. Start Next Week! Account: Outbound Sales Marketing Location: Malate Paco, Manila Open to All High School or Sen....

15K-21K

Skills: Open to All High School or Senior High School (Graduate or Undergraduate) College Graduate or Undergraduate Graduate in any Vocational Course With

Posted by: Denver

Vocational

40 Views

What will be your New Year's resolution? Get Hired this year! CallBoundAlliance is giving an opportunity to job seekers! Easy Hiring Process. Start Next Week! Account: Outbound Sales Marketing....

14K-21K

Skills: Communication Skills

Posted by: Shienna

Customer Services Representative/ Technical Service Representative

3678 Views

QUALIFICATIONS ✅HS GRAD as long as with experience as a Spanish bilingual/College undergrads/College Graduate ✅ Native or Non Native ✅ With good communication skills ✅ Amenable to work in ....

40K-40K

Skills: Minimum Qualifications - with BPO or non-BPO Customer Service work experience is a must - must be willing to work on shifting schedule, dayshift and

Posted by: Chloie

Customer Service Representatives

371 Views

Speed hiring! Plus cash incentives for hired applicant today! Earn as much as 23k - Competetive Salary + Great Benefits Qualifications Hs grad with 6mos experience Undergrad /College grad with o....

15K-20K

Skills: - average communication skills - amenable to work in a shifting schedule