Posted by: Ira
• To provide 1st & 2nd line technical support; answering support queries via phone, email, Chat and Web
• To maintain a high degree of customer service for all support queries and adhere to all service management principles.
• To take ownership of user problems and be proactive when dealing with user issues.
• Identifying the issue and categorizing / prioritizing the incident
• Referring KB for workaround / resolution and attempting resolution
• Strong interpersonal skills are a prerequisite.
• Ability to work effectively in a dispersed team and individually.
• Routing / Chasing of tickets with other resolver groups
• Recording trend of calls and identifying outages proactively
• Callbacks for customer not reachable cases & customer request
• Identifying the trend of calls / tickets and highlighting it to SDM as applicable for outage confirmation
• Creating child tickets and tagging them with problem ticket
• Callback the user and confirm resolution (where ever applicable)
• Conduct Audits and Mentor L1 Team Members
• Recording/Updating the outage / bulletin message in Remedy / ACD based on the status update received by the resolver groups
• Being compliant to all process and procedures
Posted by: AFEEZ
Multinational Company 405 Views
MEDIA REVIEW ANALYST LOCATION: QUEZON CITY Responsibilities: • Understand Client Policies and Guidelines • Review user reports regarding website content • Make decisions according ....
Skills: Passionate about the internet
Posted by: Serge
Gratitude Jobs 903 Views
Mega Hiring for TSR position with SIGNING BONUS 100 HC needed for the account One day Hiring Process Easy Selection Must Have atleast 1 year CC exp in Handling TSR Day 1 HMO & Day 1 life insuranc....
Skills: Must have handled TSR account before Good to Excellent English communication
Posted by: Gratitude
Gratitude Philippines 706 Views
We At Gratitude Philippines Are Able To Successfully Cater To The Recruitment And Staffing Requirements Of BPO Sector From Onshore To Offshore Locations.We Take Special Care Of Bpo Briefing Process To....
Skills: Good Communication....fluent english And good in Computers
Posted by: Rahul
Gratitude jobs 834 Views
We are hiring for CSR Travel, Insurance, healthcare, Epson, sprint, prime and many more easy accounts.....
Skills: Good English communication, good typing speed.
Posted by: Karen
Gratitude Philippines 726 Views
We are urgently hiring CUSTOMER SERVICE REPRESENTATIVES | EASY ONE DAY PROCESS | DIRECT HIRE Work Location: TAGUIG Educational Attainment: AT LEAST COLLEGE GRADUATE - WITH AT LEAST 6 MONTHS CALL C....
Skills: Must be fluent in English