Posted by: Ira
• To provide 1st & 2nd line technical support; answering support queries via phone, email, Chat and Web
• To maintain a high degree of customer service for all support queries and adhere to all service management principles.
• To take ownership of user problems and be proactive when dealing with user issues.
• Identifying the issue and categorizing / prioritizing the incident
• Referring KB for workaround / resolution and attempting resolution
• Strong interpersonal skills are a prerequisite.
• Ability to work effectively in a dispersed team and individually.
• Routing / Chasing of tickets with other resolver groups
• Recording trend of calls and identifying outages proactively
• Callbacks for customer not reachable cases & customer request
• Identifying the trend of calls / tickets and highlighting it to SDM as applicable for outage confirmation
• Creating child tickets and tagging them with problem ticket
• Callback the user and confirm resolution (where ever applicable)
• Conduct Audits and Mentor L1 Team Members
• Recording/Updating the outage / bulletin message in Remedy / ACD based on the status update received by the resolver groups
• Being compliant to all process and procedures
Posted by: Marie
GRATITUDE 33 Views
MASSIVE HIRING! CSR/TSR/Healthcare/Finance/Travel Must be: High School Grad/SHS Grad/Undergrad/College Grad WITH OR NO CC EXPERIENCE Basic English is ACCEPTABLE! EASY and ONE DAY PROCES....
Skills: Good to excellent in communication skills
Posted by: Dex
CallBoundAlliance Inc 32 Views
CallBoundAlliance is giving an opportunity to job seekers! Easy Hiring Process. Start Next Week! Account: Outbound Sales Marketing Location: Malate Paco, Manila Open to All High School or Sen....
Skills: Open to All High School or Senior High School (Graduate or Undergraduate) College Graduate or Undergraduate Graduate in any Vocational Course With
Posted by: Denver
CallBound Alliance Inc. 40 Views
What will be your New Year's resolution? Get Hired this year! CallBoundAlliance is giving an opportunity to job seekers! Easy Hiring Process. Start Next Week! Account: Outbound Sales Marketing....
Skills: Communication Skills
Posted by: Shienna
Gratitude Philippines 3678 Views
QUALIFICATIONS ✅HS GRAD as long as with experience as a Spanish bilingual/College undergrads/College Graduate ✅ Native or Non Native ✅ With good communication skills ✅ Amenable to work in ....
Skills: Minimum Qualifications - with BPO or non-BPO Customer Service work experience is a must - must be willing to work on shifting schedule, dayshift and
Posted by: Chloie
Gratitude Philippines 371 Views
Speed hiring! Plus cash incentives for hired applicant today! Earn as much as 23k - Competetive Salary + Great Benefits Qualifications Hs grad with 6mos experience Undergrad /College grad with o....
Skills: - average communication skills - amenable to work in a shifting schedule