BPO Interview Tips


Q. What made you apply for the Soft Skills/VNA trainer position?

A. Since school days i was always interested in english language and that made me take a career which used my language skills. After working in BPO my seniors recognized my zeal and believed I can be an asset to the organization if I can train the new employees on communication.



Q. What qualities are required for a Soft Skills/VNA Trainer?

A. Apart from an excellent command over the english language, a Soft Skills/VNA Trainer should have sound knowledge about why certain candidates have regional or different accents. It is only then the trainer would be able to bring his accent to a neutral level. A trainer should also have patience and maturity which is required to train the youngsters who join our organization.



Q. What was the VNA score required for your BPO (or Process) and what was the average that you achieved?

A. Here list down the VNA scores as demanded by the client and your teams average vis-a vis the process average. For eg the client may ask a VNA score of 58 in Versant and the average of the process was 59 while your average team scored 60. Remember it very important that you have the figures ready which can impress the interviewer.



Q. What are the various VNA platforms that were used by the client for assessment?

A. Here list down the Various VNA platforms like Versant, Step plus, Telephonic interview by clients and how you ensured that candidates cleared the same. For eg Versant may lay emphasis more on one parameter whereas a Step plus may lay emphasis on some other.



Q. What was the average VNA training time for your process and what steps were taken by you to cut down the time without comprising on the quality?

A. Here list down the exact time that was required by the candidates to clear the VNA/Soft Skills training. for e.g it was 14 days. Now list down various initiatives taken by you and the management to cut down the time that at the same time does not compromise on the quality. If possible let the interviewers know how cutting down the VNA training time cut costs for the company.



Q. If a candidate fails the Soft Skills/VNA training who is to be blamed?

A. VNA training rejections can be a result of poor hiring and poor training or a combination of both. However when a batch was assigned to me I made it a point to first test if there has been any poor hiring and once I was convinced that every one in the batch was trainable I used to go ahead with the training. If after that my employee fails the VNA training then its entirely my fault.



Q. What are the most important skills you acquired as a Soft Skills/VNA trainer?

A. Initially I was in a perception that having a sound knowledge of english language was enough to be a good trainer. However, I soon realized that employees come from different cultures, regions and backgrounds and until you understand the same you can never call your self a good trainer. Today I am happy that I can train a cosmopolitan set of employees.