BPO Interview Tips


Q. Why do you want to join a BPO ?

A. BPO is a growing industry in India/Philippines and I am keen to make a career in this industry. I love communicating with people and that is my hobby. I think it will be a great idea if I can turn my hobby into my profession.



Q. How long do you plan to work with us?

A. Do not give a number to the years that you intend to work like 2 years, 5 years etc. Instead answer that you have come here to make a career with the company and would want to grow with the company.



Q. Where do you see yourself 3 / 5 years down the line?

A. I see myself handling higher responsibilities in the organization. Do not mention specific designations like you want to become a Team leader/Manager etc.



Q. Why do you want to join us?

A. Your company is a big brand in the industry, and I am keen to get a break with your organisation. If given an opportunity, I would ensure that I work with dedication and grow with the organisation. (The more you read about the company the better it is)



Q. How long do you plan to work with us?

A. Do not give a number to the years that you intend to work, like 2 years, 5 years etc. Instead answer that you have come here to make a career with the company and would want to grow with the company.



Q. Where do you see yourself 3/5 years down the line?

A. I see myself handling higher responsibilities in the organization. Do not mention specific designations like you want to become a Team leader/Manager etc.



Q. What are your strengths?

A. This is one question where you can impress the interviewer. Try to mention a strength which has relevance to the job you have applied for. For eg: your ability to analyse can earn you brownie points in a banking interview. However make sure you don’t go overboard with this answer, which might give the impression that you are bluffing in the interview.



Q. What are your weaknesses?

A. This is a tricky question and everyone has some weakness. So you cannot tell the interviewer that you have no weakness. Here you can mention a weakness that sounds positive to the interviewer. For eg: Weakness in maths may not be a very big negative while applying for customer service jobs. However you should also tell them what have you done to overcome this weakness. For eg, reading books on vedic maths can be a solution to overcome this weakness.



Q. Are you ready to relocate in the present or future?

A. This is a tricky question and if you are applying for a Sales/Marketing job the logical answer has to be YES. In case you are sure you do not want to relocate tell them a NO. If you are confused, give a diplomatic answer like “I can consider that in the future if I get a meaningful role”.



Q. How do you handle stress/pressure?

A. The interviewer tries to gauge your ability to handle pressure. Many employees break down during pressurising jobs like sales and the interviewer, through this question, tries to understand whether you can actually handle pressure. Give examples like going for team outing, picnics, dinners are your way to manage stress and pressures at work. Giving equal importance to family and friends helps one to manage pressure better at work place.



Q. Have you been ever fired from the job?

A. The answer to this question has to be a NO. No interviewer wants such an employee.