BPO Interview Tips


Q. Have you worked as a Customer Service Executive earlier?

A. Yes or no depending upon your experience. If yes, tell the interviewer that you enjoyed the role of a CSE.



Q. What were your Csat/AHT targets and how much did you achieve?

A. Here you have to inform the interviewers with exact numbers of your Csat/AHT targets. Always mention that you achieved all the targets given by your seniors/clients.



Q. Are you comfortable working over time and in different shifts?

A. The answer to this question should be a YES. If you show any discontent the interviewer will outright reject you.



Q. Do you have any health issues or allergy of any kind?

A. The answer to this question has to be a NO. If you indicate any health issues or allergy it denotes that you may fall sick due to stress which may result in frequent absenteeism.



Q. Why are you quitting your current BPO?

A. Tell the interviewers that you have enjoyed your experience with the current employer and learnt a lot of things. However, I think I have spent a good amount of time with them and it is time to move to a bigger brand like your organization for better prospects. Remember do not say any negative things about your previous/current employer.



Q. How would you handle an irate customer?

A. Well generally these customers have had a bad experience using our clients product or service and I have to apologize with him. It is important to cool down his temper by showing empathy and listening to his pain areas. Apart from that I have to find a solution that compensates the loss occurred to the customer due to our faulty product/services.



Q. How long do you plan to work with us?

A. This is question thrown at you to check your stability. Be diplomatic here and inform them that you are not joining a company to leave it. Tell them you have come here to make a career with the organization and want to grow with it.



Q. Have you worked as a Customer Service Executive earlier?

A. Yes or no depending upon your experience. If yes, tell the interviewer that you enjoyed the role of a CSE.



Q. What were your Csat/AHT targets and how much did you achieve?

A. Here you have to inform the interviewers with exact numbers of your Csat/AHT targets. Always mention that you achieved all the targets given by your seniors/clients.



Q. Are you comfortable working overtime and in different shifts?

A. The answer to this question should be a YES. If you show any discontent, the interviewer will outright reject you.



Q. Do you have any health issues or allergy of any kind?

A. The answer to this question has to be a NO. If you indicate any health issues or allergy, it denotes that you may fall sick due to stress, which may result in frequent absenteeism.



Q. Why are you quitting your current company?

A. Tell the interviewers that you have enjoyed your experience with the current employer and learnt a lot of things. However, I think I have spent a good amount of time with them and it is time to move to a bigger brand like your organization for better prospects. Remember do not say any negative things about your previous/current employer.



Q. How would you handle an irate customer?

A. Well generally these type of customers have had a bad experience using our clients product or service. So I would apologize to him. It is important to cool down his temper by showing empathy and listening to his pain areas. Then I would find a solution that compensates the loss concurred by the customer due to our faulty product/services.



Q. How long do you plan to work with us?

A. This question is thrown at you to check your stability. Be diplomatic here and inform them that you are not joining a company to leave it. Tell them you have come here to make a career with the organization and want to grow with it.